Support

By sending an email to support@aegisbiztech.com or creating a service ticket from the Customer Portal, several things happen:

• Automatic Acknowledgement
  You receive an automatic acknowledgement that your service request has been received and logged.
• New Service Ticket
  A new service ticket is generated with a ticket number that can be tracked via the Customer Portal
• Ticket Processing
  Once a service ticket has been created, dispatch will process your ticket and assign an appropriate resource to resolve your issue.
• Technical Response / Scheduling Notification
  Once your technician has been assigned, you will receive an email and/or phone call to provide an update of the service in progress.
• Resolved Issue Notification
  Once your service ticket is resolved, you will receive an email and/or phone call to provide detail on the completed service and resolution to your issue.