How A Support Ticket Works
By sending an email to firstname.lastname@example.org or creating a service ticket from the Customer Portal, several things happen:
- Automatic Acknowledgement
You receive an automatic acknowledgement that your service request has been received and logged.
- New Service Ticket
A new service ticket is generated with a ticket number that can be tracked via the Customer Portal
- Ticket Processing
Once a service ticket has been created, dispatch will process your ticket and assign an appropriate resource to resolve your issue.
- Technical Response / Scheduling Notification
Once your technician has been assigned, you will receive an email and/or phone call to provide an update of the service in progress.
- Resolved Issue Notification
Once your service ticket is resolved, you will receive an email and/or phone call to provide detail on the completed service and resolution to your issue.